Refund Policy
General Policy
Since every painting is a unique handmade original we do not offer refunds or exchanges for change of mind, colour perception differences, or personal preference after purchase.
We strongly encourage you to ask us any questions before confirming your order — we are always happy to share additional photographs, videos, or details about any painting via WhatsApp.
Damaged or Defective Paintings
If your painting arrives damaged or defective we will make it right — no questions asked.
Simply contact us within 48 hours of delivery with:
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Clear photographs of the damaged painting
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Photographs of the packaging
Once verified we will offer one of the following resolutions depending on the situation:
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Full refund to your original payment method
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Replacement if the damage can be reproduced
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Store credit for a future purchase
Custom Commissions
Custom commissioned paintings are non-refundable once work has begun. The booking amount paid at the start of a commission is non-refundable under any circumstances. If you wish to cancel before work begins the full amount will be refunded.
COD Orders
Refunds on cash on delivery orders will be processed via UPI or bank transfer within 5 to 7 business days of the refund being approved.
Prepaid Orders
Refunds on prepaid orders will be returned to the original payment method within 5 to 7 business days of the refund being approved.
How to Reach Us
📱 WhatsApp: +917063272184
📧 Email: theqalagallery@gmail.com
📸 Instagram: https://www.instagram.com/theqalagallery/