Privacy Policy —The Qala Gallery
Last updated: July 2026
A Note Before We Begin
At The Qala Gallery, everything we do is personal. The art is personal. The stories behind it are personal. And the way we handle your information is no different.
We do not collect your data to sell it, share it, or profit from it. We collect only what we need to serve you well — and we treat it with the same care we put into every painting we create.
This Privacy Policy explains what information we collect, why we collect it, and how we keep it safe. It is written in plain language because you deserve to understand it clearly.
1. Who We Are
The Qala Gallery is an independent handmade art brand based in India. We sell original handmade paintings created by a single artist, directly to art lovers across the country.
If you have any questions about this policy or how your data is handled, you can reach us at:
Email: theqalagallery@gmail.com
WhatsApp: +91 7063272184
Instagram: https://www.instagram.com/theqalagallery/
2. What Information We Collect
We collect information in the following ways:
When you contact us via email:
If you email us directly, we receive your email address and any information you choose to share. We use this only to respond to your message.
When you use our Wix contact form:
If you submit our contact form on the website, we receive your name, email address, and message. This information is stored securely through Wix and used only to respond to your inquiry.
When you make a purchase:
If you purchase through a payment gateway, we collect the information necessary to process your transaction — your name, contact details, and delivery address. Payment card details are processed directly by our payment provider and are never seen or stored by us.
When you visit our website Like most websites:
Ours uses cookies and similar technologies to understand how visitors use the site. This includes basic analytics — pages visited, time spent, general location, and device type. This data is anonymous and used only to improve your experience on the website.
3. How We Use Your Information
We use the information we collect to:
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Respond to your enquiries about paintings
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Process and deliver your orders
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Send you updates about your order if applicable
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Improve our website and the experience of browsing it
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Occasionally send you updates about new paintings or collections — only if you have opted in to receive these
We do not use your information for automated decision-making or profiling. We do not sell your data to third parties. We do not share your information with anyone except where necessary to deliver your order — for example, sharing your delivery address with a courier service.
4. Cookies
Our website uses cookies — small files stored on your device — to help the site function properly and to understand how visitors use it.
The cookies we use include:
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Essential cookies — necessary for the website to work. You cannot opt out of these.
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Analytics cookies — help us understand how visitors use the site so we can improve it. These are anonymous.
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Marketing cookies — used if we run paid advertising campaigns to measure their effectiveness.
You can control cookies through your browser settings at any time. Please note that disabling cookies may affect how some parts of the website function.
5. Third Party Services
Our website uses the following third party services which have their own privacy policies:
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Wix — our website platform. Wix stores website data and contact form submissions securely.
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WhatsApp — used for purchase enquiries and customer communication.
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Google Analytics — used to understand website traffic anonymously.
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Payment Gateway (Razorpay or similar) — used to process payments securely. We never see or store your card details.
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Courier Partners — your delivery address is shared with our courier partner solely for the purpose of delivering your order.
We recommend reviewing the privacy policies of these services directly if you would like more information about how they handle your data.
6. How We Protect Your Information
We take the security of your information seriously. All data shared through our website is transmitted securely. Our payment processing is handled entirely by our payment provider and we never store card details on our systems.
We limit access to your personal information to only those people who need it to serve you — which at The Qala Gallery is a very small team.
7. How Long We Keep Your Information
We keep your information only for as long as necessary to fulfil the purpose it was collected for — responding to your enquiry, processing your order, or improving the website experience.
Order information is retained for a period required by Indian tax and accounting regulations.
8. Your Rights
You have the right to:
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Ask us what personal information we hold about you
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Ask us to correct any information that is inaccurate
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Ask us to delete your information where we have no legitimate reason to keep it
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Opt out of any marketing communications from us at any time
To exercise any of these rights, simply reach out to us at theqalagallery@gmail.com and we will respond promptly.
9. Children's Privacy
The Qala Gallery is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.
10. Changes to This Policy
We may update this Privacy Policy from time to time as our business grows or as regulations change. When we do, we will update the date at the top of this page. We encourage you to review this policy periodically.
We will never make changes that reduce your privacy rights without notifying you clearly.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your data, please reach out. We are a small, personal brand, and we take every message seriously.
Email: theqalagallery@gmail.com
WhatsApp: +91 7063272184
Instagram: https://www.instagram.com/theqalagallery/